Best Practices Whitepapers

With the seismic shift happening in our workplaces today, few would disagree that the way we work now is vastly different to the way it was just a few short years ago. In this paper, Dell Technologies...

With the seismic shift happening in our workplaces today, few would disagree that the way we work now is vastly different to the way it was just a few short years ago. In this paper, Dell Technologies...

By experience experts for experience experts, EXP. is a magazine for anyone that believes in the power of experience and thrives off innovation. Our second edition is once again chock-full of intrigui...

The secret of the PROS Profit Club What if there was a way to deliver value from the moment the quoting process begins, all the way through the entirety of the customer relationship, while maximisi...

Sustainability has become the core strategic driver and competitive advantage for manufacturing organizations as traditional linear business models continue to get disrupted due to market and regulato...

The secret of the PROS Profit Club What if there was a way to deliver value from the moment the quoting process begins, all the way through the entirety of the customer relationship, while maximisi...

It is often said that an organization is only as good as its employees and that they are what makes customers want to do business with your company. Contact Center agents are your front line and cr...

This eBook discusses if, and to what degree, an organization’s adoption of a strong cyber-resiliency strategy is correlated with IT predictability, business innovation, and success. These relationsh...

Survey data on what e-commerce features B2B disruptors are leveraging to differentiate and scale. B2B companies investing in digital are seeing value and gaining share. A generational shift towa...

How Personalization Positively Impacts the Grocery Shopper’s Journey What You'll Gain An increased understanding of each step in the online grocery buying journey A clear analysis of why Bloom...