AI Whitepapers

Customer experience (CX) trumps everything in the contact center. It’s the number one priority driving service and other activities. Yet, findings from Aberdeen’s Contact Center Executive’s Agen...

Artificial Intelligence (AI) and analytics technology can efficiently automate complaint identification and classification and operationalize the remediation process, demonstrating compliance to regul...

Over the past six months, Constellation Research held one-on-one interviews with over 400 C-level leaders about their overall technology trends and strategies. This report sheds light on ERP ownership...

More deeply into their customer journeys and employee experiences making them more frictionless and data- driven than ever before.They’re using AI to understand pain points in customer journeys, pro...

While some people may fear AI will replace humans, the fact is that there will always be interactions that require the empathy and intuitive problem-solving skills of an agent.  What’s inside: ...

An agent’s superpower is confidence, enabling them to excel in customer care. Super agents equipped with AI- powered solutions pave the best road to delivering excellent customer care.  Check ou...

[24]7.ai, Inc., a recognized leader in Omnichannel conversational AI and contact center services, announced today that Everest Group has positioned the organization in the Leader section of the PEAK M...

Columbia Sportswear is on a mission to provide highly available, omnichannel support to its very engaged customer base. Gerry Woodbury, Columbia’s director of customer care, knew that a customer exp...

Unlock revenue with intelligent AI systems Cortex Fabric Version 6, our next generation low-code platform makes it easy to get insights from any data, any model and any action. Citizen developer...

In 2020, 24% of IT leaders agreed that identifying and protecting sensitive data in files was a top use for AI tools. In 2021, a full 47% say they have already implemented or plan to implement an AI-b...