If your organization is struggling to keep pace with changing network technologies, we have good news— you can still positively impact customer satisfaction, raise customer loyalty and optimize your network for competitive advantage. Technology advancements are rapidly raising the bar on customer and employee experience and expectations. Applications must be available, fast, reliable and resilient for gathering and exchanging information, evaluating and buying products and services. Market leaders are deploying the latest technologies to make information more accessible and workflows faster, easier, cheaper and more reliable. Technologies like Office 365 and SaaS, multi-cloud, SD-WAN, IoT and hybrid security are defining and empowering a new connectivity paradigm to improve customer experience, speed to market, supply chain management and employee productivity.
These intertwined business and technology trends have come to be understood as an integral movement: digital transformation. This whitepaper explores how emerging network technologies are driving digital transformation forward. We consider how disruptive network technology trends, modern network needs and gaps, a vision for future-ready services, and how organizations – even those lagging behind – can catch-up and take the lead in delivering an improved customer experience both now and in the future.